Had problems the other day installing a new iPhone 5 for a customer on a Toshiba Satellite Pro running Windows 7 64bit. The phone worked fine in iTunes but it could not been seen as a removable drive under “Computer”.
Did all the usual stuff like unplugging all other devices, reboots, uninstall in device manger etc. Nothing worked then I came accross the following article that worked!
- Run the registry editor (type in “regedit” in the command-line”)
- Backup your current registry (File > Export)
- Navigate the following path: HKEY_LOCAL_MACHINE / SYSTEM / CurrentControlSet / Control / Class
- On the left side, search for the entry {EEC5AD98-8080-425F-922A-DABF3DE3F69A} and click on it
- On the right side, you will find a key which begins with “Upper…” – delete it!
- Now unplug your iPhone
- Restart your computer
- Plug in your iPhone and hopefully find it mounted as a drive again!
BOOM!!