iPhone 5 and MTP USB device failed to install Windows 7

Had problems the other day installing a new iPhone 5 for a customer on a Toshiba Satellite Pro running Windows 7 64bit.  The phone worked fine in iTunes but it could not been seen as a removable drive under “Computer”.

Did all the usual stuff like unplugging all other devices, reboots, uninstall in device manger etc. Nothing worked then I came accross the following article that worked!

  1. Run the registry editor (type in “regedit” in the command-line”)
  2. Backup your current registry (File > Export)
  3. Navigate the following path: HKEY_LOCAL_MACHINE / SYSTEM / CurrentControlSet / Control / Class
  4. On the left side, search for the entry {EEC5AD98-8080-425F-922A-DABF3DE3F69A} and click on it
  5. On the right side, you will find a key which begins with “Upper…” – delete it!
  6. Now unplug your iPhone
  7. Restart your computer
  8. Plug in your iPhone and hopefully find it mounted as a drive again!


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